Shipping policy

CozyPetly prides itself on curating wellness and design products for your pet. We work with trusted supplier partners to ensure the best quality and an efficient delivery process.

1. Order Processing Time

The time required to verify your order, process payment, and prepare your item for shipment is 1 to 3 business days.

2. Estimated Delivery Times and Costs

We offer one streamlined shipping option for the United Kingdom:

• Estimated Delivery Time: 9 to 12 business days after the order has been processed.

• Shipping Cost: Free Standard Shipping for all orders within the United Kingdom (no minimum purchase value required).

Please Note: The times above are estimates for most UK addresses (England, Scotland, and Wales). Remote areas or Islands may take an additional 2 to 5 business days.

3. Order Tracking

All orders include full tracking. Your tracking number will be sent to you via email as soon as your order is dispatched (after the Processing Time). You can monitor your order status on our dedicated "Track Your Order" page.

4. Customs and Duties

Good News for UK Customers: All prices displayed on our website already include UK VAT (Value Added Tax), as well as any import duties or customs fees. You will not be charged any additional fees upon delivery.

5. Multi-Item Orders

If you order multiple products, they may be shipped from different supplier partners. In such cases:

• You will receive multiple tracking numbers.

• Items may arrive on different dates.

6. Delivery Issues

If you experience any issues with your delivery, such as delays, damaged items, or lost packages, please contact our customer service team immediately.
We will investigate the issue and make sure your order is delivered successfully.

CONTACT INFORMATION

E-mail: support@cozypetly.com

CozyPetly